Privacy Policy

hola4d ("we", "us", "our", "the Platform") operates the online betting and gaming platform accessible at https://hola4d.cam. In the course of providing our services — which include sports betting, live casino, togel (Indonesia's traditional numbers lottery), and other gaming products — we necessarily collect and process personal data relating to our players and website visitors.

This Privacy Policy applies to all data subjects who interact with hola4d, whether by browsing the website, registering an Account, making a deposit, placing a wager, or contacting our support team. By using the Platform, you acknowledge that you have read and understood this policy.

We are committed to handling personal data responsibly, transparently and in accordance with internationally recognised data-protection principles. If you have any questions about this policy or your personal data, please contact us at [email protected].

• "Personal Data" means any information that identifies or can identify a natural person, directly or indirectly (e.g., name, email address, IP address, device identifier).
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure and deletion.
• "Data Subject" means the identified or identifiable natural person to whom Personal Data relates — in most cases, you (the Player or website visitor).
• "Controller" means hola4d in its capacity as the entity that determines the purposes and means of processing your Personal Data.
• "Processor" means a third party that processes Personal Data on behalf of hola4d under a data-processing agreement (e.g., a payment gateway or KYC verification provider).
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "Account" has the same meaning as defined in the Terms & Conditions.
• "KYC" means Know Your Customer — the identity-verification process conducted before withdrawals are processed.

hola4d collects the following categories of Personal Data, depending on how you interact with the Platform:

3.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued ID).
• Date of birth and age verification information.
• National identification number (KTP number for Indonesian residents) or passport number.
• Residential address, city and postal code (Jakarta, Surabaya, Bandung, Medan or elsewhere in Indonesia).
• Email address and mobile phone number.

3.2 Financial & Payment Data

• Bank account details (bank name, account number, account holder name) for payment methods including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata and Bank Danamon.
• E-wallet identifiers for OVO, DANA, GoPay, ShopeePay and LinkAja accounts.
• Transaction history: deposit amounts, withdrawal amounts, dates and times (all denominated in Indonesian Rupiah, IDR / Rp).

3.3 Technical & Usage Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Session data: pages visited, time spent, clickstream data, referrer URL.
• Log data: server access logs, error logs, security event logs.

3.4 Gaming & Betting Data

• Betting history: wagers placed, games played, outcomes, winnings and losses.
• Responsible-gaming interactions: limit settings, self-exclusion requests, time-out activations.
• Bonus usage: promotions claimed, wagering progress.

3.5 Communications Data

• Content of messages sent to our support team via email or live chat.
• Responses to surveys or feedback forms (where you choose to participate).

Personal Data is collected through the following channels:

• Direct submission: information you provide when registering an Account, completing KYC, making a deposit, submitting a withdrawal request, or contacting support.
• Automated technology: cookies, web beacons, pixel tags and server logs that record technical and usage data as you navigate the Platform.
• Third-party verification providers: identity and document verification services that process KYC data on our behalf and return a pass/fail result.
• Payment processors: transaction confirmation data returned by your bank or e-wallet provider following a deposit or withdrawal.
• Fraud-prevention and AML tools: automated screening against watchlists and adverse-media databases, as required by anti-money-laundering obligations.

hola4d processes your Personal Data on the following legal bases:

• Contract performance: processing is necessary to open and operate your Account, process transactions and deliver the gaming services you have requested.
• Legal obligation: certain processing (KYC, AML screening, record-keeping) is required by applicable law and cannot be refused.
• Legitimate interests: fraud prevention, platform security, responsible-gaming monitoring, and internal analytics — where these do not override your fundamental rights.
• Consent: for direct marketing communications and for the placement of non-essential cookies. You may withdraw consent at any time by contacting [email protected].

hola4d does not sell or rent your Personal Data to any third party. We share data only in the following circumstances and only to the extent necessary:

• Payment service providers (banks and e-wallet operators including BCA, BRI, OVO, DANA, GoPay) — to process deposits and withdrawals.
• KYC and identity-verification providers — to confirm your identity and age before withdrawals are authorised.
• AML and fraud-screening services — to screen transactions against regulatory watchlists.
• Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) — game studios receive session tokens and pseudonymous player identifiers to enable fair play; they do not receive your full identity data.
• IT infrastructure and hosting providers — cloud-hosting and database services used to run the Platform, bound by data-processing agreements.
• Legal and regulatory authorities — where disclosure is required by law, court order or regulatory mandate.

All third-party processors are contractually required to protect your data, use it only for the stated purpose, and comply with applicable data-protection standards.

8.1  As an internationally operated platform serving players primarily based in Indonesia, hola4d may transfer certain Personal Data to servers or processors located outside Indonesia. Such transfers occur only where an adequate level of data protection is in place, whether through contractual safeguards, standard data-protection clauses or equivalent mechanisms.

8.2  Where data is transferred internationally, hola4d ensures that the receiving party is bound by obligations no less protective than those described in this Privacy Policy.

8.3  If you would like further information about the specific safeguards applied to international data transfers relevant to your Account, please contact us at [email protected].

hola4d retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where anonymised, the resulting data is no longer Personal Data and may be retained for statistical or analytical purposes indefinitely.

You hold the following rights with respect to your Personal Data held by hola4d. To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 days, though complex requests may require up to 60 days with prior notice.

11.1  hola4d uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate the Platform, remember your preferences, analyse usage patterns and, where you have consented, deliver relevant promotional content.

11.2  The following categories of cookies are used:

• Strictly necessary cookies: essential for the Platform to function — session management, security tokens, load balancing. These cannot be disabled.
• Functional cookies: remember your language preference, display settings and whether you have dismissed certain notifications.
• Analytics cookies: collect pseudonymous data about how players navigate the Platform to help us improve performance and usability.
• Marketing cookies: used only where you have given explicit consent, to personalise promotional offers and track campaign effectiveness.

11.3  You may manage or withdraw your consent to non-essential cookies at any time by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

12.1  hola4d implements a layered set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• At-rest encryption for databases containing sensitive Personal Data and financial records.
• Multi-factor authentication (MFA) requirements for platform administrator access.
• Role-based access controls limiting staff access to Personal Data strictly on a need-to-know basis.
• Regular third-party penetration testing and vulnerability assessments.
• Automated intrusion-detection and anomaly-monitoring systems operating continuously.
• Secure data-deletion procedures applied when data reaches the end of its retention period.

12.2  In the event of a personal data breach that poses a risk to your rights, hola4d will notify affected players without undue delay and take immediate remedial action.

13.1  hola4d is strictly an adults-only platform. You must be at least 21 years of age to register an Account and use any of our services. We do not knowingly collect Personal Data from individuals under 21.

13.2  Age verification is conducted as part of the mandatory KYC process. Any Account discovered to belong to a person under 21 will be closed immediately, all associated Personal Data will be deleted (except where retention is required by law), and any funds will be handled in accordance with applicable legal requirements.

13.3  If you believe that a minor has provided us with Personal Data or registered an Account, please notify us immediately at [email protected] so that we can take prompt action.

14.1  The Platform integrates with third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Pocket Games Soft) and payment processors. These providers operate under their own privacy policies and terms of service.

14.2  hola4d is not responsible for the privacy practices of third-party providers. We encourage you to review the relevant provider's privacy policy when interacting with third-party content embedded in the Platform.

14.3  The Platform does not contain links to external websites. If any such links are added in the future, this policy will be updated accordingly, and a clear notice will be displayed at the point of departure.

15.1  hola4d reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, legal obligations or platform functionality. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

15.2  Material changes — those that significantly affect how your Personal Data is used or your rights as a data subject — will be communicated to registered players via email at least seven (7) days before taking effect.

15.3  Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

If you wish to exercise your data rights, have questions about this Privacy Policy, or wish to raise a complaint about our data-handling practices, please contact our Data Protection team using the details below.

We take every complaint seriously and will acknowledge receipt of your request promptly. If you are not satisfied with our response, you may escalate the matter to the appropriate data-protection authority in your jurisdiction. For further details on our security commitments, please also review our Terms & Conditions.